Employee relations expertise in higher education, judicial system, private and corporate sectors, government, not-for- profits, healthcare, lending, aerospace, construction, teaching, small business, automotive manufacturing, and retail

• Analyze deep-level dispute context considering conflict dynamic structures and analysis for social change and fiscal sustainability.
• Identify workplace internal issues and deliver conflict coaching solutions to engage employees.
• Design parameters for mediations, organizational interventions, shuttle diplomacy, and deliver negative and controversial information to top leadership.
• Active roll out systemic for transitions, transformations, mergers and acquisitions.
• Recruit and on-board 425 employees in 3-months with 98% federal and 100% state compliance.
• Restructure acquisition to reduce turnover by 65% saving $500,000 in 1st quarter.
• Grant writer, accountability & awardee receiving over $13M for businesses and educational institutions.
• Design and construct professional office complex after 3 years and 13 bank rejections.

EXPERIENCE

HMM165, LLC dba COASTAL CONFLICT SOLUTIONS | 2021 to present

• Pre-litigation mediation, arbitration, facilitation, negotiation, and problem-solving collaboration.
• Assist disputants to reach mutually acceptable agreements involving divorce, pre-nuptial, family issues, elder concerns, business to business, landlord-tenant disputes, builder-buyer contractual disputes, parenting conflicts, asset and liability divisions, homeowner association issues, workplace, and hostile environment situations.
• Mediator for Supreme Court of South Carolina Family Law & Civil, South Carolina Bar Association
• Ombuds’ Office and Program Evaluations for local, state, and federal agencies, higher education institutions, entrepreneurial and corporate cultures, medical and healthcare organizations.

THE MEDICAL UNIVERSITY OF SOUTH CAROLINA | 2022 to 2024

• Doctor of Medical Research Fellow in Clinical and Translational Human Subject Research Ethics – mentor and collaborate with advanced global medical practitioners to conduct highest ethical research including drug and interventional therapy clinical trials, analyze case studies, identify exemplar Institutional Review Board best practices.

McLEOD LORIS HOSPITAL SYSTEM SEACOAST | 2021 to 2023

• Volunteer Services Associate – provide professional service including record keeping, data tracking, and patient information to maintain platinum-level communication between and among medical personnel, patients, and families. Patient advocacy, same-day surgery, patient registration and emergency room.
• Physician Management Associates – provide services to medical specialists including patient registration, financial collections, appointment settings, referrals, medical coding, record keeping and data collection. Extensive use of ECW (electronic clinical work) programming. Transition to EPIC medical software. Specialty medicine: digestive, pulmonary OBGYN, vascular, rheumatology, primary care.

NOVA SOUTHEASTERN UNIVERSITY CONFLICT ANALYSIS CONSULTANT| 2011 to 2021

• Assess ombuds’ practices and offices to determine ROI for institutions.
• Conduct 4-frame analysis to review ombuds’ practitioner effectiveness and efficiency
• Handle confidential information and data to protect all participants from C suite to labor.
• Conduct qualitative and quantitative data gathering using SPSS and Excel software.
• Meet disputants and conduct mediations, facilitations, arbitrations, negotiations with public, private, not-for-profit, government, community, judicial and higher education institutions.
• Mediate and facilitate resolutions for landlord-tenant, retail, construction, manufacturing, healthcare, family, elder, divorce, parental custody, guardian ad litem, financial and foreclosure proceedings.

NOVA SOUTHEASTERN UNIVERSITY Doctoral Assistant

• Gather quantitative data and submit federal grant applications for department.
• Focus on organizational development and change management sustainability.
• Transformative, restorative, problem solving recommendations during accreditation process
• Convey sensitive information to senior-level decision makers, design and conduct workshops.
• 3rd party interventions in problem solving, gap assessment, controversial conversations.

NOVA SOUTHEASTERN UNIVERSITY Ombuds Researcher

• Collaborate and create mediations, peer group sessions, facilitations, Ombuds Federal Project Research results appear in ACUS and in dual peer journals simultaneously, thought to be the 1st simultaneous dual publication in university history.
• Delegate tasks, coach constituents and promote use of Alternative Dispute Resolution ADR processes and methods to address organizational systemic change.
• Achieve cost-savings by developing functional solutions to internal employee performance problems.
• Coordinate with leaders to discuss establishment of ombuds offices and ADR techniques to resolve internal workplace conflict.

FOUNDER & CEO | 2004 to 2015

LR2SS, LLC

• Constructed numerous professional office complexes from vision to reality. Leadership to envision startup and opening of wholesale distribution business.
• Full startup executive responsibilities for revenue generation and operations. Initiated business permits, budgetary line items, human resource manuals, job descriptions, conducted employee evaluations, created policies and best standards of practice.
• Negotiated business-to-business, local, state and federal contracts with 100% compliance.
• Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
• Business acumen through sustainability period. Transformed acquisitions and monitored retail and real estate transactions. Conducted audits and compliance.

RELEVANT EXPERIENCES

Executive MBA & Adjunct Faculty:

West Liberty State University
Kent State University
Bowling Green State University

Human Resources, Organization Development, Industrial Psychology, Conflict, Alternative Dispute Resolution, Mediation, Facilitation, Negotiation, Arbitration, Employee Relations, Ethics, Standards of Practice, Ombuds 101, Business Development, Executive Workshops & Webinars

Corporate Training and Development:

NASA John Glenn Research Center
General Motors Corporation Delphi Automotive Group
Management & Training Corp.
Walmart Stores, Inc.

EDUCATION AND TRAINING

The Medical University of South Carolina – Charleston, SC
CTRE Fellow
Clinical and Translational Human Subject Research Ethics

Supreme Court of South Carolina
The South Carolina Bar Association
Family Court Mediation Certification Training
Civil Court Mediation Certification Training in progress

Horry Georgetown Community College
Law School for Non-Lawyers in progress

North Carolina Leadership Brunswick

Nova Southeastern University – Davie, FL
Doctor of Philosophy (dual concentration)
Conflict and Crisis Management
Conflict Analysis and Resolution in Organizations, Schools, and Healthcare

Nova Southeastern University – Davie, FL
Master of Science
Crisis Management and Organization, School, and Healthcare Conflict Resolution

Kent State University – Kent, OH
Doctor of Philosophy abd (illness)
Organization Development, Change Management and Executive Leadership

Villanova University – Philadelphia, PA
Project Management Certificate

Bowling Green State University – Bowling Green, OH

Master of Science
Higher Education Administration, Human Resources Training & Development

Kent State University – Kent, OH
Bachelor of Science, English and Business

The Supreme Court of Ohio – Columbus, OH
Certifications
Mediation, Divorce and Family Mediation, Foreclosure Mediation, Domestic Abuse and Violence, Neglect of Children and Adults, Emotional Intelligence, Parenting, Guardian ad Litem

South Carolina Department of Administration – Columbia, SC Certification
Guardian ad Litem, Recognizing Domestic and Child Abuse

ACTIVITIES AND HONORS

Delta Epsilon Iota International Leadership and Educational Honorary
Private Industry Council | Workforce Innovation & Opportunity Act
Northern Ohio Executive & Workforce Development Member
Ohio Region XII School to Work Federal Initiative Founding and Executive Committee Member
Ohio Department of Development Project Excellence Awardee

PUBLICATIONS

• Author, “Strip Maul. A Memoir from Tragedy to Triumph.” (Submission Review in Progress, 2024). Kindle Direct Publishing, a division of Amazon.com.
• Author, “Informed Consent and Capacity Issues Involving Dementia and Alzheimer’s Disease.” (Submission Review in Progress, 2024). The Medical University of South Carolina CTRE.
• Author. “Making the Case for the Organizational Ombuds. A Compelling Argument.” (Submission Review in Progress, 2024). Coastal Conflict Solutions, LLC.
• Co-Author, “Yankee Whiskey, Words from the Flying Men and Women of HMM 165” [Helicopter Marine Medium Division 165, Vietnam to Afghanistan.] (Submission Review in Progress, 2024).
• ProQuest Dissertation 28644256: “Navigating the Human Side of Workplace Conflict: A Comparative Study of Organizational Ombuds’ Similarities and Differences” (Nova Southeastern University, 2021, The “8” Global Focus Study).
• Co-author, dual publications, Journal of the International Ombudsman Association and The Journal of the California Caucus of Collegiate and University Ombuds, “Ombuds and Conflict Resolution Specialists: Navigating Workplace Challenges in Higher Education,” (The “11” study, 2018).
• Author, Peace Review: A Journal of Social Justice, “ACT as Potential for De-Radicalizing, Disengaging, and Reintegrating U.S. Youth,” (2017).
• Co-author, Journal of Conflict Management, “Higher Education’s Current State of Alternative Dispute Resolution,” (2016).
• Presenter, International Ombuds Association Conference (2019, 2020, 2021)
• Presenter, Association for Conflict Resolution Conference (2018, 2019, 2024)
• Presenter, International Association of Conflict Management Columbia University Conference (2016)

PROFESSIONAL MEMBERSHIPS 2024

Associate for Conflict Resolution (ACR)
Brunswick Leadership
Brunswick County Chamber of Commerce
Conway Chamber of Commerce
Destination North Myrtle Beach Chamber of Commerce
International Association of Ombuds Member
Little River Chamber of Commerce
Little River Chamber Ambassador
Mediate.com Association
North Myrtle Beach Women’s Club