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In any business, the human side of conflict is rarely addressed. When brushed under the carpet, this conflict eventually leads to a high turnover and a damaged corporate or institutional reputation. No employer wants to train employees for their competition. No miserable employee performs well in a state of presentism. Even the best employees are not immune to disruptive behaviors in the work environment. Unresolved problems at home are a workplace reality. Meaning there’s a definite correlation between personal relationship issues and workplace dissatisfaction. Human resource personnel are NOT trained in conflict prevention and management, yet employees assume they are and scurry to file a case with HR. Instead of being held in the strictest confidence, untrained investigations involve coworkers and family members. It’s now in the employee’s personnel file and can surface again during promotion scenarios. It’s no wonder whistleblowers and those who witness unethical behaviors may consider potential demotions, retaliation, retribution, or even termination for voicing concerns.
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The costs of litigating any lawsuit are astronomical, with many litigants eventually filing bankruptcy and divorce. Do a Google search and prepare your coffee for a long list of statistics on the costs of unaddressed conflict. Recent stats show upward $22 billion in yearly losses in the US alone!
Individual responses to conflict are based on upbringing, family culture, societal norms, religion, symbols, and schooling. Very few individuals learn how to handle conflict positively, and yes, there is a positive side to conflict that often leads to change in behaviors. And yes, we need to stop relying on others to solve our elementary school playground problems; we can solve them ourselves. And yes, we can learn how our personal conflict response style reacts to another’s conflict response style so that problems can be worked out early to be the least harmful, least costly, and least aggressive.